Job Description

Key Responsibilities:1. Workshop Operations Management

Oversee day-to-day activities on the workshop floor. Allocate repair orders to technicians based on skill level and workload. Ensure that vehicles are serviced/repaired as per job card instructions. Monitor job progress and ensure timely completion. Maintain cleanliness, orderliness, and safety standards in the workshop.

2. Quality Control

Conduct final inspection and ensure all jobs are done as per manufacturer's standards. Verify that all complaints are addressed before vehicle delivery. Reduce rework and maintain high-quality service output.

3. Team Supervision & Coordination

Supervise technicians, helpers, and service staff on the floor. Conduct daily briefing and assign duties. Ensure technicians follow standard operating procedures (SOPs). Motivate and train the team for skill enhancement and productivity improvement.

4. Workflow & Job Card Management

Ensure job cards are properly filled and updated. Track vehicle movement from check-in to delivery. Coordinate with the

Service Advisor

for job status updates. Ensure spare parts are available for ongoing jobs by coordinating with the

Parts Department

.

5. Customer Satisfaction Support

Work closely with service advisors to meet promised delivery times. Address technical issues that may cause delays. Support quick resolution of customer complaints related to workshop activities.

6. Safety & Compliance

Ensure all workshop staff follow safety rules and use protective equipment. Monitor adherence to environmental and OEM (Original Equipment Manufacturer) guidelines. Report any accidents or incidents on the floor immediately.

7. Reporting & Documentation

Prepare daily reports on job status, pending jobs, and productivity. Record technician efficiency and output. Assist the Service Manager in performance analysis and improvement plans.

Skills & Attributes:

Strong technical knowledge of vehicles and diagnostic tools. Good leadership and communication skills. Ability to handle pressure and manage multiple jobs. Time management and problem-solving ability. Customer-oriented and quality-focused mindset.
Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person