Job Description

Manages daily operations, staff, and customer satisfaction by supervising staff, training, scheduling, handling complaints, ensuring visual merchandising, managing inventory, driving sales, and maintaining health/safety standards for a smooth, efficient, and pleasant shopping environment for visitors and retailers.

Key Responsibilities:

Staff Management

: Recruit, train, schedule shifts, motivate, and supervise floor staff/associates, ensuring adherence to company policies and high performance.

Customer Service

: Greet customers, resolve complaints and issues promptly, handle escalations, collect feedback, and ensure a positive customer experience.

Sales & Operations

: Oversee daily operations (opening/closing), drive sales, meet targets, implement strategies, and analyze performance metrics.

Inventory & Merchandising

: Monitor stock levels, assist with replenishment, ensure proper product display, maintain visual standards, and manage stock rotation.

Mall Environment

: Ensure cleanliness, report safety hazards, monitor signage/displays, and coordinate with security/other departments for emergencies.

Reporting

: Provide regular reports on sales, staff performance, inventory, and customer feedback to upper management.

Essential Skills:

Leadership & Supervision Strong Communication & Interpersonal Skills Problem-Solving & Conflict Resolution Organization & Multitasking Sales Acumen Adaptability to Fast-Paced Environments.
Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person