Job Description

Floor Coordinator

Job Overview

We are seeking a diligent and organized Floor Coordinator to manage all showroom and attached warehouse activities for our Radhabazaar showroom. The Floor Coordinator will oversee daily operations, coordinate with the Process Coordinator (PC) and CRM systems, and ensure seamless execution of tasks to maintain a premium customer experience and efficient inventory management. This role requires strong multitasking skills, attention to detail, and effective communication.

Key Responsibilities

Showroom Coordination:

Oversee daily showroom operations, ensuring a clean, organized, and welcoming environment for clients.

Warehouse Management:

Coordinate inventory movement, stock checks, and warehouse organization, ensuring products are readily available for display and dispatch.

Process Coordination:

Collaborate with the Process Coordinator to track and audit workflows, addressing delays or deviations promptly.

Issue Identification and Follow-Up:

Identify operational issues in the showroom or warehouse, follow up politely with relevant personnel, and escalate when necessary.

Problem Resolution:

Determine the appropriate team member to resolve issues and raise help tickets for interventions, confirming resolution with the responsible party.

Corrective Action:

Consult with management (designated supervisor) for corrective measures if processes deviate from standards.

Team Monitoring:

Supervise showroom and warehouse staff to ensure tasks are executed as expected.

Timely Execution:

Ensure all activities, including client servicing and inventory handling, are completed on schedule, proactively resolving bottlenecks.

Learning & Skill Requirements

Operational Knowledge:

Understand showroom and warehouse workflows, inventory management, and customer service protocols.

Product Awareness:

Gain familiarity with CLC lighting products, including wattage, finishes, and mounting types.

Qualifications

Bachelor's degree in Business/commerce, Operations Management, or a related field. 1-2 years of experience in showroom management, warehouse coordination, or a similar role. Strong organizational and multitasking skills with a focus on accuracy and efficiency. Excellent communication skills for coordinating with internal teams and external stakeholders. Proficiency in MS Office (Excel, Word) and CRM software. Ability to identify problems, propose solutions, and escalate issues effectively. Proactive mindset with a strong sense of ownership and accountability.

Preferred Skills

Experience with inventory management systems. Knowledge of lighting products or retail operations.

Professional Code of Conduct

Uphold punctuality and ownership. Exhibit politeness and patience with clients and staff. Avoid miscommunication or delays. Ensure transparency in operations and inventory status. Align with brand tone--premium, warm, confident.

Why Join Calcutta Light Company?

Join a fast-growing dynamic team dedicated to delivering innovative lighting solutions. You'll play a crucial role in ensuring showroom and warehouse excellence, with opportunities to grow in a fast-paced environment.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Application Question(s):

What is your present CTC
Work Location: In person