Job Description

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JOB DESCRIPTION I. JOB DETAILS
Job Title
Floor Coordinator/ Sr. Floor Coordinator - Medical Administration (Floor Manager)
Reporting Supervisor
Medical Superintendent / Deputy Medical Superintendent II. JOB PURPOSE
To Assist in smooth running of IPD & helping patients for effective IPD services. III. KEY RESPONSIBILITIES
Core Responsibilities
Patient Interfacing:

• Meeting with all new Patients admitted within 24 hours of admission.

• Take out the List of all the patients of the floor with financial update

• Will ensure orientation of the patient to the floor structure and important service no.

• Meet with the Floor RMO and introduce yourself and monitor his/her availability on the floor.

• Give a summary of your floor and any specific issue in morning meeting.

• Financial follow up of the high outstanding patients of the respective floor

• To coordinate Diagnostic Tests, specially night NPO patients and any other specific procedure

• To coordinate OT & Diagnostics Process of patients

• Meet all discharge patients and explain the discharge process to them

• To Coordinate for discharge patients with TPA & Billing.

• To coordinate for the next day discharge by EOD.

• Supervise the nursing of the respective floor for Discharge report folder of the discharge patient. It should be ready after discharge intimation

• Meet with all new patient of the day before leaving

• Make a list of plan discharge in coordination with nursing and submit to M.S office.

• Submit an evening report of all new patients and any specific issue of any patient with room number to M.S office.

• Coordinating stock and inventory management of the floors.

• Documentation Compliance:

• Shall monitor all compliance for documentation of clinical file.

• Initial evaluation / blood Forms / Consent forms to be checked.

• Pre-auth forms, financial clearance, consent forms of all TPA patients to be checked. IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables

• Ensure optimal utilization of resources mainly with respect to time, space and materials. V. JOB REQUIREMENTS

Minimum Qualifications

• BAMS/ BDS preferable with Post Graduate Qualification in Hospital Management.

Experience
1 - 4 years of experience in Hospital Operations in a large healthcare facility.
Behavioural Skills

• Through knowledge of healthcare

• Environment, Patient Safety and unique Healthcare Quality Management Principles

• In Depth knowledge of Medical Delivery Systems and Patient care.

Technical Skills

• Computer Literacy, with expertise in Excel and Power Point.

• Knowledge of other statistical software tools.

• Analytical bent of mind.

• Quality Management in Healthcare.

• Service Excellence.

Language Skills
English & Hindi VI. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts

• Medical Superintendent / A.M.S.

• Unit Head - Operations

• Consultants

• Patients

Skills Required