Job Description

Job Title:

Floor Coordinator - RCM

Department:

Revenue Cycle Management

The Floor Coordinator - RCM is responsible for overseeing the day-to-day operations of the RCM floor, ensuring smooth workflow, maintaining productivity, and supporting team members in achieving performance targets. This role acts as a bridge between the operations team and management, ensuring adherence to quality standards, process compliance, and timely resolution of operational issues.

Key Responsibilities:

Team Coordination:

Monitor floor activities, ensure adequate staffing, and maintain discipline and workflow throughout the shift.

Performance Management:

Track team performance metrics (productivity, quality, attendance, etc.) and provide regular feedback to associates and leadership.

Operational Support:

Assist team members in resolving process-related queries and challenges in real time to avoid workflow interruptions.

Quality Assurance:

Ensure adherence to company policies, SOPs, and client guidelines across all RCM functions (billing, coding, AR, payment posting, etc.).

Reporting:

Prepare and share daily/weekly performance reports and highlight key observations to management.

Training & Development:

Identify training needs and coordinate with trainers or leads to enhance employee skills and knowledge.

Communication:

Act as a communication link between the operations team and management, ensuring updates, escalations, and feedback are handled efficiently.

Process Improvement:

Suggest and implement initiatives to optimize processes, enhance productivity, and improve overall team performance.

Qualifications and Skills:

Education:

Bachelor's degree or equivalent qualification (Healthcare, Management, or related field preferred).

Experience:

2-4 years of experience in RCM operations, with at least 1 year in a coordination or supervisory role.

Skills:

Strong understanding of RCM processes (Billing, AR, Coding, Payment Posting). Excellent communication and interpersonal skills. Ability to multitask and manage a team in a fast-paced environment. Proficiency in MS Office and RCM tools/software. Strong analytical and problem-solving skills.
Please share your resume to ssangar@scale-healthcare.in or can call us at 9872841884

Job Type: Permanent

Pay: ?400,000.00 - ?700,000.00 per year

Work Location: In person