Job Description

Job Summary:

We are looking for a customer-focused and enthusiastic Floor Ambassador to represent our

brand at the service center. As a Floor Ambassador, you will be the first point of contact for

walk-in customers and play a key role in ensuring a seamless service experience. You will

guide customers, resolve queries, and maintain smooth communication between customers

and service teams.

Key Responsibilities:


Greet and assist walk-in customers at the service center.


Understand customer concerns and route them to the appropriate technician or

service advisor.


Maintain queue management and ensure minimal customer waiting time.


Educate customers on service processes, estimated timelines, and warranty policies.


Promote brand values by ensuring a positive and professional experience.


Handle basic troubleshooting and diagnostics before passing the device to the

technical team.


Maintain cleanliness and customer comfort in the waiting area.


Gather customer feedback and escalate unresolved concerns to the service manager.


Maintain daily logs and share basic reports on customer flow and satisfaction.

Skills & Qualifications:


10+2 or Graduate (preferred).


Minimum 1 year of experience in customer service or front-office roles (preferably in

electronics/mobile industry).


Good communication skills in English and local language.


Strong interpersonal and problem-solving skills.


Well-groomed with a pleasant personality.


Basic knowledge of smartphones and common service issues.

Preferred Experience:

Prior experience with brands (Mobile Industry) in a customer-facing role is an added

advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹33,000.00 per month

Schedule:

Day shift
Work Location: In person