Job Description

Key Responsibilities:

Order Management:

Process and monitor Flipkart orders on a daily basis. Coordinate with the warehouse team for timely packing and dispatch. Track shipments to ensure on-time delivery.

Inventory Management:

Maintain accurate stock levels on Flipkart's seller portal (Flipkart Seller Hub). Update stock regularly to avoid order cancellations due to stock-outs. Coordinate with procurement/warehouse team for replenishment.

Returns & Claims Handling:

Manage product returns, refunds, and replacement requests. Handle claims/disputes raised by customers or Flipkart and resolve within SLA.

Performance Monitoring:

Monitor seller performance metrics (cancellations, late dispatches, returns). Work on improving ratings and reducing order defects.

Coordination & Communication:

Liaise with Flipkart support teams for escalations and operational issues. Coordinate with internal teams (accounts, logistics, warehouse) to ensure smooth workflow.

Reporting:

Prepare daily/weekly reports on sales, returns, pending orders, and performance KPIs. Share insights with management for decision-making.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: Remote