Job Description

Fleet Manager



:




Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis



Drive Pickup & Delivery Partners efficiencies assigned at an individual level.



Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.



Improve and maintain promised delivery times for better customer experience.



Conduct classroom/ field training at individual level for better customer experience.



Conduct regular field audits for better compliance among Pickup & Delivery Partners.



Manage and control voluntary attrition and control absconders by conducting regular


engagement activities.



Provide feedback at individual level and conduct weekly one-on-ones to understand


problem areas.



Ensure excellent customer experience by solving order level escalations.



Support Pickup & Delivery Partners during emergencies and exigencies.



Desired Candidate:




Prior experience in process design and operations implementation.



2-8 years of experience in managing blue collared workers.



Should have a bike and be willing to travel within the city



Should be available to work on Weekends



Knowledge on supervisory techniques to manage, motivate and train blue collared


workers.



Should know local geographical area knowledge and should be able to converse in local


languages.



The candidate should have entrepreneurial attitude / should be a go-getter



Must have attention to detail and critically think through to resolve problems.



Must have customer service skills and be able to maintain a consistent, high level of


service.