Job Description

Fleet Manager



:



? Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis


? Drive Pickup & Delivery Partners efficiencies assigned at an individual level.


? Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.


? Improve and maintain promised delivery times for better customer experience.


? Conduct classroom/ field training at individual level for better customer experience.


? Conduct regular field audits for better compliance among Pickup & Delivery Partners.


? Manage and control voluntary attrition and control absconders by conducting regular


engagement activities.


? Provide feedback at individual level and conduct weekly one-on-ones to understand


problem areas.


? Ensure excellent customer experience by solving order level escalations.


? Support Pickup & Delivery Partners during emergencies and exigencies.



Desired Candidate:



? Prior experience in process design and operations implementation.


? 2-8 years of experience in managing blue collared workers.


? Should have a bike and be willing to travel within the city


? Should be available to work on Weekends


? Knowledge on supervisory techniques to manage, motivate and train blue collared


workers.


? Should know local geographical area knowledge and should be able to converse in local


languages.


? The candidate should have entrepreneurial attitude / should be a go-getter


? Must have attention to detail and critically think through to resolve problems.


? Must have customer service skills and be able to maintain a consistent, high level of


service.