Manage Cash-on-Delivery (COD) collections and ensure timely deposit/reconciliation. Oversee delivery partner availability by planning and scheduling shifts. Handle the end-to-end hiring and onboarding process for delivery partners, including training on company policies and delivery protocols. Monitor live orders and assign them to available delivery partners for on-time completion. Act as the first point of contact for customer issues and escalations, ensuring quick resolution. Track delivery partner performance and ensure compliance with company standards. Support fleet expansion and optimize resource utilization to meet demand. Maintain accurate records of delivery operations, COD, and performance reports. Coordinate with cross-functional teams (customer support, operations, and vendor management) for smooth workflow
Job Type: Full-time
Work Location: In person
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