Job Description

Responsibilities of the candidates:


Create a team of 50-60 Pickup and Delivery Partners.


Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis


Improve and maintain promised delivery times for better customer experience


Conduct classroom/field training at an individual level for better customer experience


Conduct regular field audits for better compliance among Pickup and Delivery Partners


Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas


Ensure excellent customer experience by solving order level escalations.



Requirements:



Both Male and Female can apply.


Minimum Qualification:Graduation


Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers


Should be willing to travel within the city.


Should be available to work on Weekends.


Knowledge of supervisory techniques to manage, motivate and train blue collared workers.


The candidate should have an entrepreneurial attitude / should be a go-getter


Must have attention to detail and critically think through to resolve problems


Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel.