Job Description

JOB DESCRIPTION TITLE: Club Manager DEPARTMENT: Sales and Operations REPORTING TO: General Manager (GM) / BOD / Franchise Owner GENERAL SUMMARY: The Club Manager (GM) has overall responsibility for effectively managing all membership, fitness, and operation functions within the club to provide the best member experience, team member experience, and achieve financial success. The CM recruits, hires, trains and develops a diverse, high performance team that delivers on UFC Gym goals and reflects its values. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Sales Management: Staff Productivity is a key component of the CM's responsibility in order to ensure that the GRE's hits their monthly targets in New Member Sales, Renewal Sales, Merchandise Sale and Private Coaching sales. There is a minimum goal by gym, but the GM must write the difference between team performance and monthly goals. Ensuring the club achieves the daily, monthly, quarterly and annual budgeted revenue across all revenue heads i.e. New Membership, Renewal Membership, Personal Coaching, and Merchandise Sale. Ensure membership enrolment on lead, appointment setting, and guest goal in order to hit financial targets set forth by the company. Train guide and motivate the staff to achieve 50% of walk-in guest conversion, 20% of telephonic enquiry conversion and 20% members conversion to personal coaching. Inspire guests to purchase memberships. Turn every guest gym visit into a new membership by listening to guests' goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness. Daily monitoring of lead generation, appointment setting, and hitting personal guest enrolment goal in order to hit revenue targets set forth by the company. Ensure that the GRE's hits individual monthly targets in New Member Sales, Renewal Membership Sales, Personal Coaching Sales and Merchandise sales. Train monitor and guide the GRE's to drive referral through existing members to achieve 50% of new membership sales through referrals. Engage with existing personal coaching clients to understand their fitness goals and coach performance as per goal set to ensure 75% renewal of personal coaching. Preparing and sending daily/weekly/monthly MIS to the GM, Functional Head and BOD. Assist the GM and Marketing team in creating a local area marketing plan to drive new footfall in the gym. Collate and share report on marketing plans executed on monthly basis to evaluate the effective of each marketing activity for better future planning and execution. 2. Management & Planning Participate and provide gym specific input into the development of the gym financial, expense, software, MIS, manuals and operating plan for month to the GM and the BOD. Prepare and develop weekly membership enrolment plans to deliver financial and retention goals with contribution by GRE's. In collaboration of DGM and GRE's, establish priorities and goals, including revenue goals and membership and personal training targets for day/week/month for the club. Identify and plan execution of improvement in the gym based on customer and team feedback. Work with team members across all departments to set priorities and goals to deliver a great member and guest experience. Along with the GM, assist in setting monthly, weekly and daily targets that are challenging but obtainable. Creating and managing monthly Class schedule within budgeted hours and/or business demands. 3. Staffing and Development Assist in GRE selection by reviewing applications, interviewing and making hiring recommendations to the GM. Training the GRE team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes. To train the DGM in handling primary responsibilities of the CM when the CM is not in the club, the DGM will act as the "Manager on Duty" to be available for any and all member issues in the absence of CM. Resolve gym member concerns; conduct on-the-spot coaching to prevent them from reoccurring. If needed, work with DGM to handle all concerns. Ensure compliance with the Company's Time & Labour policy and practices through company timekeeping system for all the staff. Training and educating the team on company current marketing campaigns in order to effectively communicate to members and prospective members. 4. Operations Management: Members orientation on the date of joining on the club rules and policies. Employee orientation on the date of joining the organisation. Handing over boxing gloves, hand wraps or any other items as part of membership offering to the member and take sign off in the software. Allocating the member to the personal coach for two days personal coaching sessions and fitness orientation. Implementation of rules, policies, systems, operating procedures and guidelines set up by the organisation. Ensuring smooth functioning of all the equipment and fixing and repairing the equipment within the stipulated time. Managing and coordinating with all the third part service providers. Managing all repairs and maintenance activities within the stipulated time. When not executing other job-related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting. Ensure company policies, procedures, programs and promotions are efficiently executed. As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check-in and prompt attention to their needs. 5. Guest Experience / Team Member Experience Establish a fun, safe, healthy, and community focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors. Ensures safety of employees, members and gym property. Monitor gym appearance and ensure problems are resolved in a timely manner. Handling members feedback and complaint. Take corrective action and file a member's feedback/incident reports. Note: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all dutie

Job Type: Full-time

Pay: ?45,000.00 - ?50,000.00 per month

Benefits:

Health insurance
Work Location: In person