Job Description

DESCRIPTIONGAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and dispute received via inbound call and emails. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment.Key job responsibilities
Hands on and in-depth knowledge of AR process

• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
• Work with cash application team to apply payments timely & accurately
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
• Provide accurate forecasting of collection promises
• Work with Customer Service & Sales to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basis

Knowledge & Skills/ Business Acumen/ Education & Experience

• Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
• 5-7 years of relevant experience in Accounts Receivables
• Good ability to communicate internally and externally
• Good ability to take initiative and self- start when necessary
• Proven ability to develop new ideas and creative solutions
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines and prioritize workload
• Fluency in Microsoft Excel is a must, 24*7 Flexible shift

BASIC QUALIFICATIONS- 1+ years of finance experience
- - 2+ years of Accounts Receivable or Account Payable experience
- - 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- - Experience using data to influence business decisions
- - Experience in corporate finance including budgeting/planning, forecasting and reportingPREFERRED QUALIFICATIONS- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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