Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.What Youll Do on a Typical Day :Under the responsibility of the Invoicing Manager, the Team Leader Shared Invoicing has accountability for the performance of their team within the Shared Invoicing Department against agreed KPIs. Through defining, implementing, and monitoring team objectives, you will ensure the accurate and timely production of Egencia customer invoices whilst ensuring company policies and procedures are adhered to. As Team Leader you will motivate and develop your team; lead by example; share your knowledge with the team; act as an escalation point for internal colleagues and provide support to all other teams within the departmentAssign priorities of work for the team as per the agreed guidelines. Monitor Team performance and activity through KPIs and published metrics. Review team actions weekly with the department Manager and assist in compiling action plans. Define and work to business priorities.Monitor results and timelines to establish requirements and customer expectations. Organize and schedule the workflow for current processing within your team. Carry out Quality Audits, monitoring, and evaluation of all agents and operators to improve the efficiencyResolve escalated customer complaints and queries within the required timeframe; and assist in customer experience improvements. Constantly looking for opportunities to drive efficiency and improvement. Conduct root cause analysis, streamline processes and implement the solutionsProvide feedback to the relevant team on Improving Upstream Processes. Review E2E processes on regular basis and share the findings with the Department Manager. Work closely with tech Support team on issues impacting Invoicing KPIs. Work closely with the Invoicing SME Operation on Critical Back office Improvement projects. Ad Hoc analysis and Business Case support as requiredSupervisoryHold monthly team meetings to ensure a clear understanding of objectives and encourage open discussion of process issues and challenges. Hold formal one-to-one meetings with each team member every month discussing achievements against objectives and allowing the team member to raise concerns directlyIn conjunction with the Manager/Supervisor define, set, and implement Agile Priorities. Cover absence and organize absence planning as required.Providing training to both existing and new members of the team where required. Monitor work quality and adherence to process through performing monthly dip checks on emails; relevant SOX controls and invoices generatedInteraction with Other TeamsEnsure agreed service levels with other teams are monitored as per the agreed frequency to ensure service is consistently delivered either by/to the Shared Invoicing team.Monitor workloads/data requests out with other teams and control inbound/outbound workflows with Finance, CIC, and reconciliationReporting & SOX compliancyEnsure weekly status reports are provided to members of the Operations Management teamUpdate defined weekly reports to ensure SOX standards are complied with and highlight discrepancies or areas of concern to your line managerWhat Were Looking For :Graduate with 7 years of experience in end-to-end understanding of automated and manual billing environmentProven experience in Supervising a team of at least 2- 3 people.Excellent communication skills confident manner with all levels.A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment.Methodical and Analytical approach with meticulous attention to detail. Planning & Organizing skills in respect of hitting deadlines and managing multiple workflows.Quality control skills. Strong communication/interpersonal skills; experience dealing with multiple local and Virtual stakeholders.Excellent team player Skills/Experience DesirableTravel industry experience highly desirableLocation Gurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .What if I dont meet every requirement? If youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box;" please apply anyway. You may be exactly the person were looking for!

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