Job Description

DESCRIPTION

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Summary of the role





The successful candidate will be aligned with our Finance Operations - Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.


As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:


Ensure timely closure of payments with high degree of accuracy Respond to customer queries through call and/or email Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account Provide growth ideas for process standardization and automation through JDI/Kaizen projects Perform complex reconciliations on customer payments






Job requirements


Excellent written and verbal communication skills with strong customer service focus Ability to prioritize, multi-task and work with minimal supervision Drive for continuous learning and self-development Flexibility to change as per the changing requirements of the business Minimum 2 years experience in O2C domain, preferably cash application or collections Advanced knowledge of Excel - including working with pivot & formulas Flexible to work in night shifts

BASIC QUALIFICATIONS

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Bachelor's degree in finance, accounting or related field, or CFA and 3+ years of Accounts Receivable (AR) experience

PREFERRED QUALIFICATIONS

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Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate


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