Job Description

Provide technical support, training, and guidance to internal users on the user of technology systems, including troubleshooting hardware, software issues. Maintain accurate documentation of all IT-related activities. Respond to helpdesk tickets and provide end-user technical support to users. Actively participate in the L1/L2 Helpdesk operations.



Strong knowledge of Engineering specialized applications Knowledge of LAN and wireless networks. Monitor and troubleshoot IT systems to ensure maximum uptime and performance. Ensure the security and stability of the IT environment by implementing and maintaining security protocols and disaster recovery plans. Assist in the implementation of new IT systems and technologies.



Participate in IT projects and provide technical expertise as needed. Ability to troubleshoot complex issues. Install, configure, and maintain computer systems, and related devices/software. Assessing the technological needs of the company and recommending solutions.



Strong technical knowledge and Hands-on experience on different desktops, workstations, laptops, network printers, other hardware deployment. Must have knowledge of Microsoft Cloud technologies. Excellent problem-solving and analytical skills. Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.



Certifications in relevant technologies are a plus. Practical knowledge is mandatory.