Job Description

Account Management & Client Engagement

Own and manage a portfolio of strategic accounts in the ports, terminals, and logistics ecosystem.



Build executive-level relationships with CXOs, Operations Heads, CIOs, and Digital Transformation leaders.



Act as the single point of contact for all client needs, ensuring timely resolution and proactive engagement.



Conduct Quarterly Business Reviews (QBRs) with clients to align on KPIs, usage, and business outcomes.



Revenue & Growth

Drive account revenue through upsell, cross-sell, and renewals of SaaS solutions and IT services.



Achieve annual account growth targets and contribute to organizational revenue goals.



Identify new opportunities within accounts and collaborate with sales/pre-sales teams for proposals.



Customer Success & Retention

Ensure adoption and effective utilization of SaaS/IT solutions deployed across client organizations.



Partner with customer operations to maximize ROI and ensure clients achieve their transformation objectives.



Proactively identify risks of churn and implement mitigation strategies.



Strategic Alignment & Advisory

Understand client pain points, industry trends (digital ports, smart logistics, EDI compliance, trade facilitation, etc.), and align solutions accordingly.



Provide thought leadership in port digitalization, customs integration, supply chain visibility, WMS/TMS, and ERP-based solutions.



Represent the "voice of the customer" internally to influence product roadmaps and service delivery improvements.



Leadership & Internal Collaboration



Lead and mentor account managers/executives under the portfolio.



Collaborate with delivery, product, and support teams to ensure seamless execution of client projects.



Work with marketing to drive joint client success stories, case studies, and industry presence.