Job Description

Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Financial Systems Manager.
About the job
This position is needed to support and scale critical revenue and order-to-cash systems and related processes as a member of the Controllership organization. This position will provide functional and technical expertise in our drive towards efficiency, automation, and scale. In this role, you'll work highly cross-functionally with Go-to-Market Business Applications (Salesforce), Product, Engineering, Analytics, Tech Services, and Accounting teams to define business requirements, lead test cycles, and drive delivery of scalable solutions.
We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem.
Responsibilities
In this role, you'll:

• Document existing and future Order-to-Cash process and data flows, exhibiting strong attention to detail. Understand, define, and document business requirements to support enhancements to Order-to-Cash systems
• Manage full user test cycle of developed enhancements including, but not limited to, defining test scenarios, managing completion and accuracy of testing by stakeholders, and ensuring all findings are documented and remediated
• Continuously seek out opportunities to enhance our Order-to-Cash systems and processes, with a specific focus on our subscription billing platform (Zuora) and related systems
• Build relationships and establish trust with cross-functional partners
• Be an owner! Own the processes you build and maintain, acting as an ultimate escalation point and seeing issues through to resolution

• Ensure that requests from the Sales and Finance organizations related to Order to Cash processes and systems are optimally qualified, prioritized, and executed while also maintaining appropriate documentation

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:

• Excellent communication skills for internal and external stakeholders
• Ability to work independently in a very fast-paced, high-growth team environment
• Knowledge of and experience with Quote to Cash and Revenue Recognition business processes
• Understanding of the integration points and data flows from/to Salesforce and Zuora (or similar systems) that impact a Quote to Cash flow
• 8+ years of experience in designing and configuring Subscription billing and payments systems like Zuora (or other similar systems like Recurly etc.),Stripe, Adyen etc. in a SaaS environment
• Experience in writing detailed business requirements, testing & release plans required to develop and implement software solutions
• A passion and drive for improving systems & processes in a collaborative team environment

Desired:

• Experience working in the SaaS/technology industry
• Experience with any of the following applications: Salesforce CPQ, Oracle Fusion
• Working knowledge on Revenue Recognition and aligned processes and systems such as RevPro, Oracle RMCS, Netsuite Revenue Recognition , or Zuora Revenue
• M&A integration experience

Location
This role will be remote, and based in India.(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, .
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Skills Required