Job Description

Job Summary:

We are looking for a motivated and customer-focused

Financial Service Representative (FSR)

to join our growing team. In this role, you will assist clients with personal loan applications, assess their financial needs, and guide them through the lending process with transparency and care. As the first point of contact for many customers, your professionalism and attention to detail will be essential in delivering a positive and trustworthy experience.

Key Responsibilities:

Greet and assist clients in person, over the phone, and via email with professionalism and empathy. Assess client needs and explain available loan options based on eligibility, company policies, and risk assessment. Process loan applications accurately and efficiently, ensuring all required documentation is collected and verified. Conduct credit checks, analyze financial profiles, and provide pre-approvals or recommendations for next steps. Clearly explain terms and conditions, repayment schedules, and any applicable fees to clients. Maintain compliance with internal lending guidelines and regulatory standards. Follow up on leads, pending applications, and provide ongoing client support throughout the loan lifecycle. Maintain accurate records in CRM and loan management systems. Collaborate with internal departments (e.g., underwriting, collections, compliance) to resolve issues and deliver a seamless client experience. Meet or exceed performance targets related to sales, service quality, and loan processing timelines.

Qualifications:

Post-secondary education in finance, business, or a related field is preferred. 1-2 years of experience in financial services, lending, customer service, or retail banking. Strong understanding of personal loans, credit products, and financial documentation. Excellent communication, interpersonal, and problem-solving skills. Ability to handle sensitive financial information with discretion and professionalism. Comfortable working in a goal-driven and fast-paced environment.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

Monday to Friday Night shift Weekend availability
Supplemental Pay:

Commission pay
Work Location: In person