Job Description

Department:

Patient Services / Operations / Finance Coordination

Reporting To:

COO / Medical Director

Location:

Women Pride Hospital (Bhawani Memorial Hospital), Near Old Ramleela Parishad, Shankar Colony, Mahendergarh

Contact:

Raghav Kashyap 8287317740

Employment Type:

Full-time

Job Summary

The

Financial Counsellor cum Manager

is responsible for

patient financial counselling, package explanation, billing coordination, and revenue management

, while also overseeing

front-end financial operations

. The role ensures transparency, ethical counselling, smooth conversions, and financial discipline in IVF and fertility treatments.

Key ResponsibilitiesPatient Financial Counselling

Counsel patients regarding

IVF, IUI, OPU, ET, and fertility treatment packages

Clearly explain

cost break-ups, inclusions, exclusions, and payment schedules

Address patient queries related to

pricing, refunds, and policies

Ensure

ethical, pressure-free counselling

Billing & Revenue Coordination

Coordinate with

billing, front desk, pharmacy, and accounts team

Ensure accurate

estimate generation, billing entries, and receipts

Monitor

daily collection, pending payments, and package closures

Ensure all payments are credited to

official hospital accounts only

Loan & EMI Coordination

Guide patients regarding

IVF loans, EMI options, and bank/NBFC tie-ups

Coordinate documentation and approvals with loan partners Track

loan disbursement status

and payment receipt confirmation

Managerial & Operational Responsibilities

Supervise

financial counsellors / front desk billing staff

Monitor

conversion ratio (counselling to package closure)

Share daily & monthly

revenue MIS

with management Ensure SOP adherence in financial discussions and documentation

Coordination & Compliance

Work closely with

doctors, floor coordinators, CRM, and calling team

Ensure compliance with

hospital policies, ART Act, NABH, and audit requirements

Maintain confidentiality of

patient financial information

Required Skills & Qualifications

Graduate / MBA (Finance / Hospital Management preferred) Strong communication & counselling skills Experience in

IVF / hospital financial counselling

preferred Knowledge of

billing software, Excel, and MIS reporting

Ethical, patient-friendly, and target-oriented mindset

Experience

3-7 years

in hospital / IVF financial counselling or healthcare operations Minimum

1-2 years in managerial / supervisory role

preferred

Working Hours

9:30 AM - 6:30 PM Weekly Off: [Specify]

Salary & Benefits

Salary: ₹[As per experience] Performance-based

incentives on conversions & collections

Leadership role with growth opportunity Stable & ethical healthcare environment

Key Performance Indicators (KPIs)

(Optional)

Counselling-to-package conversion rate Daily & monthly revenue targets Loan approval & disbursement success rate Billing accuracy & compliance score

Why Join Women Pride Hospital & IVF?

Growing IVF hospital chain with strong ethics High-impact leadership role Opportunity to scale systems and teams
Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person