Job Description

Role & responsibilities

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Act as a one point contact to expectant mother. Liaise between consultant and expectant mother in scheduling trimester check up's, investigations and follow up till delivery admission & discharge. Explain Birth Packages & Services (Value Added Services). Responsible for providing financial estimates to the patient as per package & insurance tie ups. Coordinating with the consultants on maternity & gynec package amounts. Fortnightly meeting with marketing team to share EDD and gynec procedure data Counseling & follow up of non converted patients from OP to IP. Tracking of leads - call center, walk in, scan leads, marketing leads, in house consultant leads. Audit of follow up calls & updation in prescribed template/tracker on a daily basis. Coordinate with fetal medicine PRE for scan lead updation. Maintain weekly and monthly tracker of call enquiries. Report conversion rates to unit admin on a weekly basis. Root cause analysis for non conversion. Actively participate & contribute to the meetings related to OBG treatment packages. Performs root cause analysis of each complaint & suggest solution in discussion with Manager & med director Timely escalate any issue to the 9M Manager /Med director. To escort patient on a facility tour Co ordinating with service providers for other value added services like yoga, baby shower, new born photo shoot, cake cutting and other mother and baby related activities. Counsel & explain each detail to the patient related to treatment & financials along with acknowledgement of the same from patient Coordinate with the patient on any planned events/Promotional activities - Yoga, physiotherapy & lactation. Address any patient / Attendant, grievances, complaints & maintain tracker of the same. Take regular feedback/ google reviews from each patient in a structured format & discuss with unit admin/9M manager Med director. Coordinate with IP PRE for room readiness for customer to have facility visit. To track & maintain record of all patient concerns & resolving the same. Submit monthly report of VAS To coordinate with Gynec Patient as per the requirement from admission to discharge.

Preferred candidate profile

Minimum Qualifications: Graduate / MHM / MHA Technical Qualifications Computer Knowledge. Minimum - 3 to 6 years experience in Hospital as Financial Counsellor Able to speak local language, English and Hindi

Preferred Female

Work Location:

Banjara Hills

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Adminstration

Job Type:

Full Time

Job Location:

Banjara Hills