Job Description

Provide day-to-day

production support

for Oracle EBS R12 modules:

iProc, PO, AP, CM, FA, and GL

Investigate and resolve

user-reported issues

related to system functionality, performance, and data integrity. Collaborate with

functional users

to gather requirements and deliver

technical solutions

including reports, customizations, interfaces, and workflows (RICEW). Support

month-end/year-end activities

and ensure timely resolution of financial close-related issues. Create and maintain

functional and technical documentation

for changes and enhancements. Troubleshoot and debug PL/SQL packages, forms, and workflows. Perform

root cause analysis

and recommend preventive measures for recurring issues. Coordinate with DBA, infrastructure teams, and Oracle Support (SRs) to resolve critical issues. Work on

Oracle patches, upgrades, and testing cycles

(e.g., UAT, regression testing). Participate in system enhancements and minor projects from

requirements gathering to deployment

.

Required Skills and Qualifications:

5+ years of experience with

Oracle EBS R12

, especially in

iProcurement, Purchasing, AP, CM, FA, and GL

modules. Strong understanding of

P2P and financial business processes

. Hands-on experience with

Oracle Forms, Reports, PL/SQL, XML Publisher

, and

Oracle Workflow

. Experience in

interfaces, conversions, extensions, and custom reports

(RICEW). Ability to work directly with users to gather requirements and provide support. Familiarity with

Oracle AIM or OUM methodology

is a plus. Experience with

Oracle Support (SR) process

and patch management. * Excellent

problem-solving and communication skills

.