Job Description

CONSTITUENTS

Hotel Management


Guests


Brand Management Services


RHAP Accounting

INDICATORS OF SUCCESS

Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)


Timeliness and accuracy of financial reporting

AREAS OF RESPONSIBILITY

Executes all accounting activity related to tracking and expediting accounts receivable


Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up


Posts payments received and reconciles theses payments to open invoices


Follows up on all accounts in arrears


Researches declined bank cards and other credit card charge backs for justification and validity


Balances accounts receivable system to the general ledger on a routine basis


Balances and adjusts all house accounts weekly


Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion


Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system


Manages the different payments types:


Copies, checks and distributes all city ledger accounts to appropriate debtors


Liaises with Financial Controller regarding the status of new and existing debtor accounts


Receipts and allocates payments from various sources i.e. cheque, credit card and direct transfer


Maintains all necessary files and registers for accounts receivable:


Maintains all necessary files and registers for accounts receivable


Keeps relevant files in an ordered and retrievable system


Performs any other duties or task as directed


Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services


Adheres to hotel policies and procedures:


Attends work on time and as scheduled.


Follows hotel grooming, hygiene and dress standards.


Maintains safety hazards by following all safety rules and procedures


Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position


Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment


At all times projects a favourable image of Hotel to the public


INDBOH