Job Description

Key Responsibility Areas - Finance Executive

1. Data Entry & Report Management

- Accurately enter transaction data from various payment gateways and sales portals.

- Maintain organized and updated records of all downloaded reports for timely reconciliation and internal review.

2. Order Reconciliation

- Reconcile pending or mismatched order IDs across portals by verifying payment status, returns, cancellations, or delivery issues.

- Escalate unresolved discrepancies and ensure they are tracked until closure.

3. Issue Escalation & Ticket Management

- Raise tickets on portals or draft professional emails to address payment, order, or chargeback-related issues.

- Follow up regularly on open tickets and communicate updates to relevant internal teams.

4. Coordination & Internal Communication

- Collaborate with dispatch, customer service, and finance teams to gather inputs needed for reconciliation or issue resolution.

- Maintain proper records of correspondence for tracking and audit purposes.

5. Timeliness & Accuracy

- Ensure that data entry, reconciliations, and issue escalations are completed within defined timelines.

- Maintain high accuracy and attention to detail to minimize errors and prevent financial discrepancies.

Required Skills & Competencies

- Basic English (Written & Spoken): Ability to write simple, clear emails and communicate effectively.

- Attention to Detail: Strong focus on accuracy while entering and verifying data.

- Excel Proficiency: Comfortable working with Excel, including functions like VLOOKUP, filters, basic formulas, and pivot tables.

- Process-Oriented: Follows standard operating procedures and documentation protocols consistently.

- Problem-Solving Mindset: Proactive in identifying issues and working toward quick resolutions.

Job Types: Full-time, Permanent

Pay: Up to ?23,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Expected Start Date: 01/09/2025