Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
About Broadridge:
Broadridge Financial Solutions is a global fintech leader providing communications, technology, data, and analytics solutions to the financial services industry. We power critical infrastructure for capital markets, wealth management, and asset management firms, helping clients operate efficiently, meet regulatory requirements, and drive digital transformation.
At Broadridge, data reliability, governance, and operational excellence are foundational to everything we do.
Role Summary:
The Senior Finance Data Operations Lead / Digital Product Support Lead owns the end-to-end Finance data interface ecosystem spanning upstream ERP systems, the enterprise data platform (Snowflake), and downstream consuming applications.
This role is accountable for defining and governing scalable data operations processes, ensuring data integrity and reliability at enterprise scale, and acting as a trusted speaking partner to Finance, IT, Architecture, and external service providers.
The role focuses on permanent issue resolution, process standardization, data governance, and stakeholder communication, while guiding Level 1 resources and working closely with Level 2/3 IT support teams to drive long-term stability and continuous improvement.
Key Responsibilities:

• Define, own, and govern end-to-end Finance data interface processes, operating models, and control frameworks.
• Act as the primary point of contact for Finance data operational health, escalations, and risk management.
• Oversee performance, stability, and integrity of Finance data pipelines across Snowflake and downstream systems.
• Lead complex and recurring root cause analysis for high-impact or systemic data issues.
• Partner closely with Level 2/3 IT support teams and external vendors to ensure permanent, sustainable fixes rather than short-term workarounds.
• Clearly articulate data issues, business impact, root cause, and recommended solutions to senior and executive stakeholders.
• Design, implement, and govern data quality controls, reconciliation frameworks, and exception management mechanisms.
• Establish and standardize runbooks, operating procedures, and incident management practices across Finance data operations.
• Proactively identify data risks, control gaps, and process weaknesses, driving mitigation plans.
• Own and track operational KPIs, SLAs, and service health metrics; present insights and recommendations to leadership.
• Mentor, guide, and upskill junior data operations resources.
• Collaborate with Finance, IT Architecture, Digital, and Transformation teams to support new initiatives, system changes, and platform enhancements.
• Drive continuous improvement initiatives focused on data reliability, automation, scalability, and performance optimization.

Qualifications & Skills:

• 7-10+ years of experience in Finance data operations, data engineering support, or enterprise data platform roles.
• Extensive hands-on and architectural experience managing enterprise-scale data platforms handling high-volume, business-critical Finance data.
• Advanced proficiency in SQL and Snowflake, including performance tuning, complex validations, reconciliation logic, and troubleshooting.
• Deep understanding of enterprise Finance systems and ERP platforms such as Oracle (EBS / Fusion) and SAP (ECC / S/4HANA).
• Strong experience with data warehousing, ETL frameworks, and cloud data platforms.
• Proven experience working with workload scheduling and automation tools (e.g., Apache Airflow, Control-M).
• Solid understanding of data governance, data quality, controls, and reconciliation frameworks in Finance environments.
• Demonstrated experience acting as a stakeholder-facing lead, managing cross-functional dependencies across Finance, IT, and external vendors.
• Strong ability to translate Finance business logic into data rules, controls, and permanent technical solutions.
• Excellent communication, documentation, and executive-level articulation skills.
• Proven track record of driving complex issues to resolution across multiple teams and vendors.

Why Join Us:

• Opportunity to own and lead enterprise-scale Finance data operations in a mission-critical environment.
• Work with modern data platforms like Snowflake and cloud-based architectures.
• High visibility role partnering with senior Finance, Technology, and Architecture leaders.
• Culture focused on permanent solutions, automation, and continuous improvement.
• Strong emphasis on career growth, leadership development, and innovation.
• Be part of a company that values integrity, collaboration, and operational excellence.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company--and ultimately a community--that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Skills Required