Job Description

(Grade 4 - O2O for GBSS NTTL APAC)
Function
Opportunity to Order (O2O)
Cost Center
Location
Gurgaon
Region
APAC
Position
Finance & ACCTNG. ASSOC.
Grade
4
Reporting to
Team Manager - O2O
Process Category
Shift Time
Morning shift (7 am to 5 pm IST)
Salary Range
Min.
Max.
Functional Role ()
Following are the key roles which Team Member is required to play in Contracts / Order Management Team for key group company:
1 - Includes coordinating contract set-ups for clients of group company across various APAC countries managed by GBSS function of NTT DATA Services.
2 - Includes providing support and resolving issues on internal/external queries regarding Contract Set-up, Billing and Revenue.
3 - Ensure all the respective order/ contracts are booked in ERP system by the Month End close is completed within the agreed SLA\'s.
4 - Ensure task are completed with 100% accuracy within quality system controls.
5 - Publish the daily and weekly productive numbers to management
6 - Willingness to learn new things, as required to work as individual contributor a part of team with focused and defined scope of work.
7 - Your day to day interaction is within your team and your direct supervisor
8 - Flexible to work beyond the call of duties, if required.
Essential
Desirable
Education Background
Graduate in Commerce.
Work Experience
Minimum 1 to 3 years in Order to Cash (opportunity to order) process.
SAP ERP experience preferred. Must have Good written and verbal skill. Worked on basic excel for reporting purposes. Basic knowledge of RPA terminology (Robotic Process Automation)
Key Responsibilities

• To play a critical role in performing any task contract set up on the daily basis.
• Understand accounting flow of transaction in SAP
• In this role, you need to analyze and solve increasingly complex problems
• You are likely to have some interaction with Clients and NTT Management
• Must have the complete understanding of Order to Cash cycle
• Required to process transactions in defined SLA\'s
• Participate in weekly meeting and provide updates on assigned work.
• Responsible to respond to emails queries in a timely manner.
• To report any non-compliance issues to the Team-Manager so that precautionary measures can be put in place.
• Required to review SOW and MSA signed between the organizations.
• Ensure proper control checks are introduced, so that errors are minimized/eliminated.
• Understand various reporting and BI tool to extract data and analysis.

Key Performance Parameters
Problem Solving

• Ability and willingness to come up with creative solutions for problems.
• Keep out of the box thinking
• Ability to keep the organizational goals in mind when making decisions.

Judgment

• Must be appropriate and professional in all the scenarios.

Motivating/Team Building

• Displays a positive attitude.
• Believe in teamwork
• Work along with Peer group

Proactive/Planning

• Properly manages time, establishes priorities and effectively schedules work to meet deadlines.
• Anticipate obstacles and develop contingency plan.

Essential Knowledge and Analytical Skills
MS Word/Excel
Good Written and Verbal Communication Skills
Problem Solving
Intensity/Commitment to Task
Managerial and Soft Skills
Result Oriented
Pleasing Personality
High integrity
Team Player/ Teamwork / Ability to manage work under Pressure
Test to be Administrated
NA
Additional Information
NA