The Field Technician is responsible for providing installation, repair, preventive maintenance, and customer support for multi-brand home appliances and water treatment systems. The role requires strong technical skills, field troubleshooting, customer interaction, and adherence to service quality standards.
following prescribed parameters.
Ensure proper mounting, wiring, plumbing, and functionality checks.
Educate customers regarding system usage, maintenance, and warranty coverage.
2. Service, Repair & Troubleshooting
Diagnose and repair RO/UV/UF water purifiers, DTH setups, fans, geysers, coolers, and sanitary fixtures.
Conduct on-site fault identification and replace defective parts/modules.
Fix issues related to pressure, leakage, electrical faults, cooling performance, or signal problems.
Ensure minimal repeat calls through accurate issue resolution.
3. Preventive Maintenance
Perform scheduled maintenance for water purifiers, coolers, and appliances.
Replace consumables (RO membrane, filters, cartridges) as per service plan.
Conduct water tests, pressure checks, and product health audits.
4. Customer Interaction & Support
Provide clear communication to customers regarding issues, repairs, and service charges.
Maintain a professional, polite, and customer-centric approach.
Guide customers regarding product care, AMC packages, and safety measures.
5. Documentation & Reporting
Update service reports, job sheets, and warranty claim forms accurately.
Take customer signatures and feedback after every service.
Upload photos, videos, and service status on the company service app/portal.
6. Spare Management
Carry essential tools, testing equipment, and spare parts during field visits.
Report part requirements, maintain stock, and avoid pilferage or misuse.
7. Compliance & Safety
Follow company SOPs, installation guidelines, and safety standards.
Ensure quality service delivery meeting brand norms (Havells, TataPlay, Orient, Jaquar, Symphony).
Adhere to TAT (Turn-Around Time) for all assigned service calls.
Skills & Qualifications
ITI / Diploma in Electrical, Electronics, Refrigeration, or relevant trade.
1-3 years of field service experience in electronics, home appliances, or water purifiers (preferred).
Knowledge of RO systems, electrical servicing, plumbing basics, and DTH installation.
Ability to handle tools, testing meters, pressure gauges, and field troubleshooting.
Strong communication and customer handling skills.
Two-wheeler & valid driving license preferred.
Key Competencies
Technical expertise
Problem-solving skills
Customer service orientation
Time management
Accountability & professionalism
Ability to work independently in the field
Job Type: Full-time
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
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