Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.


A Day in the Life
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MAIN PURPOSE:




This position would be responsible for Technical support of Hugo Robotic System at the customer sites as well as demo sites ?



KEY RESPONSIBILITIES:




Technical Services Support - Hugo Robotic System


To give field service support for Hugo Robotic systems. Responsible for Installation and commissioning Responsible for Uptime of Hugo Robotic system Coordination of logistics related to Hugo spares Upkeeping of Demo Hugo system Regularly visit existing customers and maintain network for post sales service etc. to reinforce the relationship and understand service gaps. Plan for spares inventory to cater to the services of Hugo Robotics in ISC region Responsible for completion of any FCA and quality guidelines from BU Maintaining the dashboard of service activities Generation of revenue from service agreements and paid services


People and Performance Management


Demonstrate team building attitude - courteous, friendly, supportive, encouragement and approachable. Ensure close working with Hugo Sales, Projects and application specialists for common organizational goals. High customer focus
Responsibilities may include the following and other duties may be assigned.


Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota. Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems. Provides sales personnel with technical data necessary for the demonstration of products. Acts as a liaison between sales personnel and customers on technical issues. May make technical presentations at sales meetings and customer locations.

SPECIALIST CAREER STREAM:

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy:

Established and productive individual contributor.


Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact:

Sets objectives for own job area to meet the objectives of projects and assignments.


Contributes to the completion of project milestones .


May have some involvement in cross functional assignments.

Innovation and Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex .


Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence:

Communicates primarily and frequently with internal contacts .


External interactions are less complex or problem solving in nature.


Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management:

May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience:

Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.


Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.


In the APAC Region Only:


Vocational / Trade certificate with 6 years experience Diploma / Associate Degree with 3 years experience Bachelor Degree with 1 year experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

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Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission -- to alleviate pain, restore health, and extend life -- unites a global team of 95,000+ passionate people.

We are engineers at heart-- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

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