Job Description

:

We are looking for a proactive and customer-focused Support Engineer to join our Support and Post-sales team. The Support Engineer will be responsible for carrying out product installations, providing on-site and remote technical support, resolving customer issues, and ensuring service quality in line with SLAs.

Roles and Responsibilities:

1.Installation Management-


Execute product or service installations at customer sites following standard procedures.


Ensure installations are completed safely, efficiently, and as per customer requirements.


Provide user training and system demonstrations post-installation.

2.Technical Support & Troubleshooting-


Provide first-level and second-level support for hardware/software-related issues.


Log, track, and resolve customer support tickets within defined timelines.


Escalate complex issues to senior engineers or the Support Manager when necessary.

3.AMC & Maintenance Activities-


Carry out scheduled preventive maintenance and AMC service visits.


Ensure all customer equipment is operating optimally and report any anomalies.


Document service activities and obtain customer sign-off.

4.Field Support & Customer Interaction-


Travel to client sites for service requests, installation, and breakdown support.


Communicate clearly with customers, explaining issues and resolutions.


Maintain a high level of professionalism and customer satisfaction during all interactions.

5.Reporting & Documentation-


Maintain accurate logs of all service and installation activities.


Submit daily/weekly reports to the Support Manager.


Capture feedback and service improvement suggestions from clients.

Desirable Skills:


Strong technical aptitude with a problem-solving mindset


Good verbal and written communication skills


Familiarity with service ticketing tools


Ability to work independently and manage time effectively


Willingness to travel frequently and work on-site as needed

Job Type: Full-time

Pay: ₹11,284.69 - ₹25,000.00 per month

Benefits:

Provident Fund
Shift:

Day shift
Work Days:

Weekend availability
Work Location: In person