Job Description

: Field Support Engineer

Company:

Indio Networks Pvt. Ltd. (Pune, Maharashtra, India)

Department:

Technical Support / Field Operations

Reporting To:

Technical Support Manager

Company Overview

Indio Networks is a provider of advanced networking and wireless solutions, including

WiFi Access Points, Network Controllers, Managed Switches, and 4G/5G Routers

. We focus on delivering resilient and simplified connectivity to businesses and service providers globally.

Job Summary

The Field Support Engineer will serve as the

Tier 1 on-site technical expert

, responsible for the

installation and initial setup

of our networking products at customer locations

across India

. This role is focused on immediate problem resolution and ensuring the initial operational success of the deployed hardware. This position requires strong foundational networking skills, excellent customer interaction abilities, and

frequent travel throughout the country

.

Key Responsibilities

Installation and Initial Configuration

Perform

on-site installation and physical racking/mounting

of networking hardware (e.g., Access Points, Controllers, Routers, Switches) at client sites. Execute

initial configuration and basic setup

of network devices according to pre-defined deployment guides and technical specifications. Conduct

pre-installation site surveys

and post-installation tests to confirm system functionality and network coverage. Integrate networking products with the customer's existing network infrastructure to ensure basic connectivity.

Tier 1 On-site Troubleshooting

Provide

Tier 1 direct on-site technical support

to quickly diagnose and resolve immediate hardware, software, and basic connectivity issues. Address and resolve all reported customer issues pertaining to the initial setup and basic operation of networking products. Escalate complex or unresolved issues to the Tier 2/3 engineering teams for advanced resolution, ensuring all necessary information is clearly communicated.

Customer Interaction and Handover

Act as the

primary face of the company

on-site, ensuring a professional demeanor and positive customer experience during and after installation. Provide customers with a basic

operational walkthrough

of the installed products, explaining fundamental use and maintenance procedures. Ensure all new deployments are fully operational and handed over successfully to the customer upon completion.

Required Qualifications & Skills

Education

Bachelor's Degree in Engineering (Electronics/Telecommunications/Computer Science/IT) or an equivalent technical diploma.

Experience

1-3 years of hands-on experience in

Field Support or Technical Service

within the IT or Telecom industry. Practical experience in installing and configuring

Wireless LAN (WLAN) equipment, routers, and switches

.

Technical Skills

Basic to intermediate knowledge of

TCP/IP

and fundamental networking concepts (LAN, WAN). Familiarity with the operation and basic configuration of standard

wireless and wired networking products

. Proficiency in using basic

network diagnostic tools

(e.g., ping, traceroute, cable testers).

Soft Skills

Excellent

customer-facing communication

and interpersonal skills. Strong

time management

and organizational abilities to manage a schedule of site visits. Ability to

work independently

and efficiently in various field environments.

Willingness to travel frequently

to different customer sites across the country is mandatory.

Why Join Indio Networks?

Join a growing team focused on providing essential connectivity solutions. This role offers the opportunity to be the frontline technical representative, mastering the deployment of critical networking technologies and ensuring initial customer satisfaction.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule Leave encashment Paid time off
Work Location: In person