Job Description

Role Description: Field Service Engineer
Job Title: Field Service Engineer
Function: Service Dep.
Reporting To: Manager
Base Location: As per requirement
Education: Any Graduate regarding Electrical
Experience (in years): 0 to 2 Yrs.
Job Responsibilities:

• When you get a call from Surat Service canter, you will have to be ready to serve the client.

• Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.

• Go to repairing stock canter to pick up the material.

• Make an entry into "Material Transaction Book" by self.

• Also keep small vacuum machine in case of mocha service.

• Don't forget quotation paper of client in case of installation.

• Reach timely on site. Or if you are going to be late then at least inform your head with reason.

• As and when you reach the site, ask for warranty certificate/invoice in case of complain.

• If you get it then first send a photo of it to your head for registration.

• If they have not these things, then ask them to get it from the seller.

• Clearly tell them you cannot serve them until you don't get the invoice or certify in any emergency.

• But yes if you get the call to serve him from the senior then serve them even without certify or invoice.

• Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.

• And before repair or replace, prove them the real fault of their switches so that they can have a clear idea.

• If customer ask for service charge receipt, inform to Surat service canter they will provide you soft copy of it.

• Never get an angry with any customers. Always be a gentle man.

• Make humble relation with customer and their family.

• Call to Surat service canter while leaving site for verification.

• Always give service visiting cards on site for future communication and also inform them about this.

• When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.

Requirements

Skills Required