Job Description

Job Category: Ford Customer Service
Degree Level: Associate Degree or equivalent
:
Key Roles and Responsibilities and Skill of Position

• Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards.
• Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision.
• Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues.
• Triage and resolve technical concerns with clear root-cause analysis and corrective action plans.
• Handle warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies.
• Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely.
• Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards.
• Liaise professionally in English with Australian dealership teams for technical escalations and updates.
• Support road tests, quality checks, and final delivery inspections.
• Mentor junior technicians and contribute to a safe, clean, and organized workshop.
• Adhere to safety, environmental, and compliance standards.
• Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks

Key Skills:

• Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows).
• Familiarity with Ford service information portals and technical service publications.
• Prior experience preparing and validating warranty claims in a dealership/service environment.
• Ford Information systems- PTS,GTAC, Servis2,
• Computer literate - Word, Excel, Outlook, PowerPoint.
• Ability to work under pressure in difficult environments and different time zone.

Qualifications:
Education Qualification Diploma or bachelor's degree or master's degree in mechanical,
Automobile.

• No. of Years of Experience Minimum 5 years of hands-on experience working specifically

on Ford vehicles.
Level 3 Master Technician certification (Ford) or Ford T-Champ
credential (required).
.
Professional Exposure
(Technical Skills)

• Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, expertise in engine and transmission/gearbox dismantling and assembly. Strong knowledge of automotive electrical systems, diagnostics, and fault-finding.Demonstrated experience using Ford ESST/SST.

Other Key Requirements * Valid passport is must, no any medical issues, police criminal cases are mandatory.

• Work place is Chennai location till travel start to overseas.

• Should be willing to work any extreme weather conditions.

• Good in MS office files, Communication, and interpersonal skills

• Work well under pressure and highly achievement oriented,
• Ability to develop open and cooperative relations with internal and external teams.Work may involve overtime or shift flexibility to meet operational needs.

Skills Required