Job Description

- Position Summary: Senior Service Engineer - Master care has a thorough understanding of all Mold-Masters products and is responsible for the effective Field service in the customer end. The incumbent will coordinate and communicate with the Returns and Repairs center\'s regarding status of work and regarding customer\'s requirements and solutions to existing product issues in their region. The incumbent is responsible for managing Field Associates effectively. Work You\'ll Do: Receive communication of new service order from Head-Manager-Master care and plan service / installation at customer end. Installation, programming and troubleshooting for all MM product offerings in the customer end. Manage the daily activities of the Technical Support staff which includes Master Care and Field Service teams, Prepare and send Daily reports / Weekly Reports to Head-Master care. Effective working relationships with sales agents by maintaining consistent and concise communication. Keep management informed of potential performance obstacles and offer possible solutions. Field Service requests for repairs and returns; coordinate with related companies on warranty and maintaining Mould History Card Team: Master Care is the global team which provides global technical support and service with aftermarket service professionals. Working diligently to ensure customer operation runs smoothly. Master CARE personnel are service partners that provide rapid global support with a range of services designed to maintain part quality, maximize uptime and minimize unscheduled interruptions. Basic Qualifications: Candidate should have a minimum qualification of Diploma in Mechanical Engineering/ Diploma in Plastic engineering / CIPET/NTTF or equivalent. Preferred Qualifications: Candidate should have minimum 3 years\' experience in Hot runner handling, Service and maintenance. Should have thorough knowledge in plastic injection molding, processing, mold and Injection molding machine. Awareness of plastic material and its property is a must in terms of injection molding. Should be responsible for the effective Field service at the customer end. The incumbent should coordinate and communicate with the Returns and Repairs center\'s regarding status of work and regarding customer\'s requirements and solutions to existing product issues in their region. Candidate should have trouble shooting technic & skills to solve the issue at customer place. Should have good communication skill and should be ready to travel at different places. Work region will be Bangalore or Delhi (North India) Who we are: Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we\'ve built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations\' full potential with Mold-Masters. That\'s \'Performance Delivered\'. Mold-Masters is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters for Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. Hillenbrand and its Group companies are committed to embedding diversity, equality and inclusion in their internal operations, external business activities and relationships with their many partners and stakeholders. Therefore, we emphasize providing equal opportunities to applicants and employees regardless of age, ethnicity, skin color, gender, religion, national origin, disability, sexual orientation, gender identity. In addition, Hillenbrand and its Group companies are committed to being an equal employment opportunity employer and to providing opportunities to all job seekers, including people with disabilities. Who we are: Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (\'MRO\') supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual\'s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [HIDDEN TEXT] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and \'Shape What Matters for Tomorrow\'.

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