Job Description

Responsibilities:

o Ensure delivery of value to Honeywell clients and customers


o Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients


o The engineer needs to operate effectively under time constraints and pressure from the customer and the business


o Ability to schedule and plan periodic maintenance service on service contract requirement.


o To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer's spot call.


o Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.


o Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed


o To maintain and establish a good working relationship with the customer.


o To do project management for alteration, additions or retrofit works on service site.


o Supervision of field installations and commissioning in Service projects/Quoted reactive work


o Create new sales opportunities during the application of the project/service


o To propose small work quotation for customer and carried out the proposed work on acceptance.


o Determine equipment and accessory needs for implementation and inform FSL or FSS in time


o Support FSS or FSL for project cost and progress reporting


o To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.


o Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.


o To assist project manager on big scale project to execute the project smoothly, on-time and on budget.


o The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.


o Assist FSS or FSL to achieve service matrix and regional AOP targets.


o Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.



Provide technical support



Ensure customer satisfaction



Perform service maintenance



Supervise a team

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.