maintenance and repair needs of the customer's equipment.
Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
Responsibilities and Duties
The FSE performs the major functions listed below
The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change :
Supervise, Arrange and implement complete delivery of equipment's to respective customer with help of Service coordinator
Complete Installation followed by IQ,OQ and PQ
Demonstration to customer
Calibration of Instruments in house or get it done through respective vendors
. Refrigeration work experience will be added advantage
Basic troubleshooting, maintenance and repair on all equipment.
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. AMC reports , AMC renewal charts , Calibration charts,
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.
Qualifications & Requirements
The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.
Education - B.Tech/B.E. - Any Specialization, Bio-Chemistry/Bio-Technology, Biomedical, Electrical, Electronics/Telecommunication, Diploma - Any Specialization
Must have experience servicing Laboratory equipment - Refrigerators , Freezers , Centrifuges , Oven ,Incubators , Water bath
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Solid technical background with understanding and/or hands-on experience in equipment to Govt. Hospitals and Medical Institutions & Pharmaceuticals companies
Valid driver's license and good driving record is required.
3-5 years' work experience in the medical Equipments industry preferred.
Proven record of being reliable and accountable for all aspects of their job.
Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Ability to work in a fast-paced, self-directed, entrepreneurial environment.
Resourceful, with the ability to work independently.
Strong time management skills.
Ability to adapt to changing circumstances.
Decision-making, problem resolution and creative thinking skills
Attention to detail.
Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
Ethical and trustworthy
Excellent written and verbal communication skills
Excellent presentation and creativity skills
Willingness to travel
Language - English , Hindi, Any local language
Working Conditions
Working in the area of All Hospital Lab , Research Areas
Extended periods of computer usage.
Periodic overnight travel.
Location - Thane, Pune, Mumbai sometime outside Maharashtra also
Relocation
Relocation assistance is available.
Job Types: Full-time, Walk-In
Pay: From ?15,000.00 per month
Benefits:
Cell phone reimbursement
Experience:
total work: 2 years (Preferred)
Work Location: In person
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