Job Description

Description

ROLE PROFILE

ROLE TITLE: Field Service Engineer

FUNCTION: Field Service

REGION: Asia Pacific

REPORTING: State Service Incharge

LOCATION: India

COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals -- enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

ROLE PURPOSE

Field support for the direct installations in the specified region.

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

Diploma in Engineering Freshers

Qualifications:

Up to 2 years experience in the industry

GLORY SPIRITS

The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

Value Creation

- strive to create value for customers

Self-Starter

- understand the objectives of your own work and are proactive in achieving goals

Collaboration

- respect diversity and create a culture of collaboration to work with each other to achieve a common goal

Integrity

- understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics

Own Growth

- leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.

Key Responsibilities

MAIN RESPONSIBILITIES

Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports

Skills, Knowledge & Expertise

REQUIRED SKILLS AND COMPETENCIES

Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that's how we stay ahead. Diversity & Respect. We value the strength in our differences. * Teamwork. We succeed together.