Job Description

Key Responsibilities

Perform installation and commissioning of industrial equipment at customer sites. Execute scheduled preventive maintenance and unscheduled breakdown repairs. Conduct troubleshooting of mechanical, electrical, pneumatic, and PLC-related issues. Ensure proper documentation of service reports, checklists, and customer acknowledgments. Coordinate with technical support teams and escalate unresolved issues. Educate and train customer operators and maintenance staff on equipment usage and upkeep. Maintain service tools, spares inventory, and test equipment in good condition. Ensure compliance with safety, quality, and process protocols during field activities. Provide timely feedback on customer issues, product improvements, and service trends. Support sales and demo teams by providing technical insights and feedback from the field. Represent the company with a customer-first attitude, demonstrating professionalism and integrity.

Skills & Qualifications

Diploma / B.E. / B.Tech in Mechanical / Electrical / Mechatronics / Electronics. 1-4 years of experience in field service, maintenance, or capital equipment servicing. Strong knowledge of

industrial machines

,

automation systems

, and

PLC basics

. Hands-on ability with tools, alignment gauges, multimeters, etc. Excellent

problem-solving

,

communication

, and

customer-handling skills

. Willingness to travel extensively and work at customer sites (intercity/interstate). Basic proficiency in

MS Office

and reporting tools.

Key Competencies

Technical Troubleshooting Customer Service Orientation Process Discipline & Documentation Flexibility & Adaptability Time Management Team Collaboration

Performance Indicators

First-Time Fix Rate Customer Satisfaction Score Number of Preventive Maintenance Visits Response Time & Resolution Time Compliance with Documentation & Safety Standards
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

Day shift
Work Location: Remote