Job Description

: Field Service Engineer, Pune
Key Responsibilities:

• Execute service and maintenance activities as per plan for PLC and automation-based systems
• Diagnose and troubleshoot faults in PLC (Siemens, Allen Bradley, Mitsubishi, etc.) and associated control systems
• Handle customer complaints (Warranty/Goodwill/Others) and ensure proper logging into the SQR database
• Provide technical support during installation, commissioning, and troubleshooting
• Ensure timely response and resolution of breakdowns to meet agreed SLA/response times
• Deliver customer training on PLC-based equipment and best maintenance practices
• Support the service sales team for AMC renewals, spares forecasting, and service offerings
• Guide and support service technicians to ensure quality workmanship
• Manage key customer accounts and ensure long-term service satisfaction
• Coordinate with project and installation teams for new equipment commissioning
• Follow safety, health, and environmental (SHE) guidelines at all job sites
• Identify recurring faults, perform root cause analysis, and drive preventive measures
• Maintain documentation of service reports, feedback, and recommendations
• Stay updated on latest PLC tools, diagnostic software, and automation technologies

To Succeed You Will Need:

• Solid hands-on experience in servicing and maintaining PLC and automation systems
• Proficiency in troubleshooting Siemens, Allen Bradley, Mitsubishi, or similar PLC platforms
• Strong analytical and problem-solving skills, especially in automation diagnostics
• Good understanding of electrical schematics, control panels, and HMI interfaces
• Excellent customer handling and communication skills
• Ability to work independently and manage customer expectations effectively
• Familiarity with service documentation on digital platform
• A proactive approach to learning and adapting to new technologies
• Willingness to travel within the West Region for on-site support

In Return We Offer:

• An opportunity to work with a global industrial technology leader
• Exposure to a wide range of advanced automation and control systems
• A collaborative and inclusive work environment with learning opportunities
• Access to technical trainings, development tools, and global knowledge sharing
• Competitive compensation and performance-based recognition
• Career growth opportunities in service, automation, or technical specialist roles
• A chance to make a real impact by supporting key customers and driving service excellence

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.