Job Description

The main purpose of service Testing and personnel is to travel to customer locations either for machine installations or for complaints and solve the problems if any. The service personnel are also responsible for maintaining good customer relations and ensuring a proper company image.

ITI /Diploma Electrical or Electronics Male Candidate can apply.

Role and Responsibilities

Providing help and advice to customers for using the machines and services provided by the company.

. Can visit for North India region for service. Need to travel 75% in month.

To have an attitude of genuinely solving customer problems. To try identifying the root cause of problems and ensure that the problems do not occur again.

To have perfect and complete knowledge of features of each machine, accessory, spare, software and service sold by the company.

Communicating courteously with customers by telephone, email, letter and face-to-face

Investigating and solving customers' problems, which may be complex or long-standing problems and to seek help from service manager where ever and whenever in doubt.

Keeping accurate records of discussions or correspondence with customers. This records to be recorded on a daily basis either on paper or service module of the ERP software as and when available.

To keep the manager informed about your whereabouts at regular intervals during the day.

To keep on reporting to the service manager about each customer attended.

To keep the sales personnel concerned informed of all the interactions with customers to ensure no communication gap.

To provide technical support to sales staff especially in automation based applications to ensure proper quotations and avoid problems in later execution of the order.

To assist the sales personnel for giving demonstrations of the machines as and when required.

To give repair estimates to the customers during the visits and keep a record of the estimates given with the service manager currently and then in the ERP software when available.

To advise customers time and again on preventive maintenance procedures and push customers for having a maintenance contract.

To refrain from using unprofessional words, bad words, loose temper and create ruckus at the customer even if the customer does that. Avoid any sort of unwarranted confrontations with the customers on any topic howsoever important or unimportant that might be.

To report to the service manager about the abuse from a customer personnel and try to work out a solution.

To refrain from indulging in wrong practices like tampering with machines or parts at customer end for increasing the sales of spare parts.

To keep customer, service manager and sales personnel informed of any changes to the visit schedules that might happen because of changing circumstances.

To communicate list of recommended spares with all customers at the time of installation and insist on keeping spares in stock.

To communicate with service manager any technical, competitor issue or any other change noted at the customer end that might affect the performance of the machine as well as help the sales in increasing sales of machines with that customer.

To enquire about pending payments from a customer with the accounts department and reminding the customers during visit.

To collect payments for spares and visit charges immediately from customers and ensure the cash is properly counted and confirmed before leaving the customer premises.

To keep service manager and if required accounts personnel informed of payments collected immediately.

To conduct marking on samples received from the customers after understanding their application requirement.

To try solve customer complaints over phone or by remote access.

To ensure that service tickets generated are resolved within 24 hours with proper outcome.

To suggest customers to have Annual Maintenance Contract and / or spare parts based on the machine model to ensure continuous running of machines.

To get bad components as samples from the customers for internal study requirements or exhibition displays.

To record completed application videos at the customers only after getting proper permission from the customer if required in writing and submitting the application videos with the marketing department.

Job Type: Full-time

Pay: ?200,000.00 - ?300,000.00 per year

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

total work: 1 year (Required)
Work Location: In person