Job Description

Service Engineer -

Department: Technical Service / After-Sales Support Reports To: Service Manager / Technical Head Industry: Medical Equipment & Healthcare Technology

Job Summary

The Service Engineer is responsible for installation, maintenance, troubleshooting, and repair of medical equipment at customer sites. The role ensures smooth functioning of devices, quick resolution of technical issues, and high customer satisfaction. This position requires strong technical aptitude, field readiness, and excellent communication with healthcare professionals.

Key Responsibilities

1. Installation & Commissioning

Install, configure, and calibrate medical equipment at hospitals, clinics, and labs.

Conduct equipment testing and ensure complete operational readiness.

Provide user training to doctors, technicians, and nursing staff.

2. Maintenance & Repairs

Perform preventive maintenance as per company guidelines.

Diagnose technical faults and perform timely repairs to minimize downtime.

Replace faulty components and ensure proper documentation of repairs.

3. Troubleshooting & Technical Support

Respond to customer complaints and provide on-site / remote support.

Analyze recurring issues and report technical feedback to management.

Coordinate with manufacturers or senior technicians for complex cases.

4. Customer Relationship & Communication

Maintain professional communication with clients regarding service schedules and updates.

Ensure prompt support to improve customer satisfaction and retention.

Build trust by providing reliable technical solutions.

5. Documentation & Reporting

Maintain accurate service reports, installation logs, and maintenance records.

Update CRM/Service software with call details and spare usage.

Submit daily service reports and feedback to the Technical Manager.

6. Coordination & Teamwork

Work with the sales team during product demos and installations.

Assist in inventory management of tools, spare parts, and accessories.

Participate in internal workshops, training programs, and product updates.

Required Skills & Competencies

Strong technical and analytical skills

Ability to diagnose and resolve equipment issues

Good communication and customer-handling skills

Basic knowledge of electronics, mechanical components, and troubleshooting

Proficiency in using tools, testing equipment, and software

Willingness to travel for field service calls

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?18,000.00 per month

Work Location: In person