Job Description

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow--because at LivaNova, we don't just treat conditions -- we aspire to alter the course of lives.
POSITION SUMMARY
Our Field Service Engineer is expected to provide expert advice and assistance on devices to distributors and customer representatives within the assigned country/geography. This position is involved in department planning, including the development of service programs, competitive analysis, department strategies and provides periodic on-the-job service training for field-based employees. This position also provides periodic on-site technical assistance to resolve difficult equipment and customer problems. Field Service Engineer is considered the expert on a specific product line. A portion of the FSE role includes, installing, restoring and troubleshooting the SW systems on the Heart Lung Machine equipment.
ESSENTIAL JOB FUNCTIONS - Field Service Engineer

• Provide support to the installations;
• Educate users and conduct demonstrations of LivaNova products;
• Perform and keeping track of annual preventative maintenance on all equipment under contract in own territory
• Resolve repairs using remote access software and the internet;
• Provide field-based technical advice and assistance to LivaNova employees and customers;
• Repair, troubleshoot, and salvage damaged databases either at customer site or remotely;
• Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests;
• Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products;
• Work with multiple customer department disciplines to ensure all customer expectations are met following the installation;
• Train customers on the appropriate use of the equipment and software;
• Develop FAQ documentation for LivaNova employees and customers;
• Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc;
• Act as backup support to other Field Service Engineers as needed;
• Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements;
• Be responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property etc;
• Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures
• Maintains an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge
• Works effectively with coworkers, distributors, other departments and customers
• Keeping track of the AMC/CMC of the customer and maintaining the records
• Timely submissions of estimates and other documents to process CMC and paid services request

REQUIRED EDUCATION, QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Biomedical Engineering, Electronic and/or Mechanical Engineering degrees with appropriate experience in servicing medical equipment.
• Knowledge of all relevant local standards and their application in medical devices.
• Minimum 3 years of experience as a Biomedical Engineer/technician or field Service Engineer
• Basic Knowledge of IT systems and networks including connectivity installations.
• Strong verbal and written communication skills
• Strong PC and Microsoft Office literacy
• Knowledge and expertise in product areas to be able to provide effective and timely technical advice and support to others

KNOWLEDGE, SKILLS & ABILITIES

• Engaged: high work commitment and motivation. Showing perseverance and attention to detail;
• Solution oriented: natural ability to respond to and control unexpected situations, and take initiatives to implement the best solution;
• Achieving objectives: eagerness to generate results by assuming responsibility; recognizing opportunities and acting efficiently;
• Structuring work: ability to add structure to a multitude of different tasks by making priority list, and working systematically;
• Organizing: ability to translate strategy into specific measurable objectives, draw up transparent plans, using right resources and taking the necessary steps to avoid obstacles;
• Innovating: proven creative thinking skills;
• Influencing: talent for reaching goals by making good impression, getting others to accept ideas;
• Customer oriented attitude: natural tendency to put client first and to maintain constructive contacts;
• Coping/controlling negative emotions: Ability to respond calmly and in a constructive way to frustrations, obstacles, and opposition.

• starter and independent thinker, with the aptitude to work autonomously
• Robust interpersonal skills, with evidence of teamwork and collaboration

VALUES

• Patients First: Our Shared Purpose is to improve the lives of patients.
• Meaningful Innovation: We develop novel products and therapies to address multiple disease states.
• Act with Agility: We challenge ourselves to continuously improve and act nimbly.
• Commitment to Quality and Integrity: We dedicate ourselves to high quality and integrity in everything we do.
• Collaborative Culture: We value diversity of thought and our collective strength as a team.

Welcome to impact. Welcome to innovation. Welcome to your new life.

Skills Required