in installation, troubleshooting, and maintenance of kiosk systems. The candidate will provide both onsite and online support to customers, ensuring smooth functioning of kiosk hardware and software.
Key ResponsibilitiesHardware Support
Install, configure, and test kiosk hardware components.
Perform routine preventive maintenance and health checks.
Diagnose and rectify hardware failures onsite or remotely.
Coordinate with service vendors for repairs or replacements.
Software Support
Install and configure kiosk software and related applications.
Perform OS and software updates, patches, and troubleshooting.
Resolve system, application, and network-related issues.
Ensure kiosks are fully functional with minimal downtime.
Customer Support
Provide online/remote technical support to customers.
Handle customer queries via calls, emails, and support tickets.
Guide users through troubleshooting steps and resolve issues promptly.
Document customer interactions and issue resolutions.
Additional Responsibilities
Prepare installation, maintenance, and service reports.
Maintain logs for issues, solutions, and performance monitoring.
Coordinate with internal technical teams for escalations.
Visit customer sites as required for support and installations.
Required Skills & Qualifications
Diploma/Degree in Electronics, IT, Computer Science, or related field.
3-4 years of experience
in hardware/software support (kiosk domain preferred).
Strong knowledge of Windows/Linux OS installation & configuration.
Good understanding of networking basics (LAN, IP configuration, remote tools).
Ability to troubleshoot kiosk hardware (PC units, printers, touchscreens, peripherals).
Excellent communication and customer handling skills.
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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