Job Description

As a Field Service Engineer providing first-line support at Axxon, you will be the primary contact for customers requiring support, training, preventive maintenance, repair, and installation. Your core mission is to ensure customers can achieve optimal performance from their installed equipment.

Regarding Work Location & Team:

We are dedicated to providing on-site technical support services to

our local clients in India

. Consequently, your work location

is primarily determined by the site of the client's factory

. While there is no fixed office, your main service areas will be concentrated in and around

Bangalore and Chennai

. You will work closely within a professional team; although independent travel is frequent, you will always have the support of colleagues and second-line support when handling complex tasks.

Main Responsibilities:

Installation and commissioning of new equipment. Execution of preventive maintenance plans for equipment. Emergency on-site repairs at customer facilities. In-house repair of equipment in the workshop. Refurbishment, remodeling, and upgrading of used machines. Providing telephone and email support from the office. Conducting operational and application training for customers. Providing technical support related to applications. Offering necessary technical assistance to the sales team.

Other Job-Specific Skills:

A customer-centric approach with a strong desire to help customers succeed. Hands-on experience working with electrical, mechanical, and software systems. Ability to summarize and feedback application characteristics of different regional markets, assisting in product localization.

Job Requirements:

Bachelor's degree or higher in Mechanical Engineering, Automation, or a related field. Proficient in

English

, capable of using it as a working language; knowledge of Chinese is a plus. Strong analytical and problem-solving abilities. Willingness to travel frequently and possess a strong customer service orientation.
Job Types: Full-time, Permanent

Pay: ?63,250.00 - ?80,500.00 per month

Education:

Bachelor's (Required)
Experience:

installed equipment: 1 year (Required)
Language:

English (Required)
Work Location: In person