As a Service Engineer, you will be responsible for providing exceptional after-sales support to our customers. This includes responding to customer complaints, evaluating and resolving issues, assisting with equipment installation, and training operators to ensure efficient and gentle machine operation.
Roles and Responsibilities:
- Address day-to-day breakdown calls from customers, providing solutions over the phone or through on-site visits as needed.
- Handle mechanical and electrical breakdown issues competently.( Mechanical )
- Follow up on payment collections for services rendered.
- Install and commission new machines at customer sites, and train operators and service personnel on proper machine operation and daily maintenance.
- Prepare documents such as pre-installation requirement checklists and installation checklists.
- Communicate with customers about AMC (Annual Maintenance Contract) requirements for supplied machines and negotiate charges.
- Willingness to travel extensively across India.
Your Profile:
Must:
- Diploma / Bachelor's degree in Mechanical.
- 3-5 years of work experience in the woodworking industry / Capital Equipment.
- Excellent interpersonal, written, and spoken communication skills.
- Willingness to travel extensively.
- Ability to interact and communicate effectively with top management.
- Strong presentation skills.
Desirable:
- Knowledge of woodworking machinery, processes, and applications.
Location:
- Mumbai
- Pune
- Bangalore
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Experience:
total work: 1 year (Preferred)
Work Location: In person
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