Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.


This Position reports to:


Chef d'equipe de service

Your role and responsibilities:

In this role, you will have the opportunity to

execute service work of medium to high complexity

in accordance with ABB work instructions, quality standards, and safety guidelines. Each day, you will deliver reliable

customer service

, ensure

customer satisfaction

, and identify opportunities for

service business development

. You will also contribute by coaching junior engineers and technicians during complex site activities.


This role contributes to the

Measurement & Analytics Business Area

in the

India region

.


Main stakeholders include:

Customers, Service Team Leader, Sales, and Product Support Teams

.

You will be mainly accountable for:

Executing installation, commissioning, routine maintenance, and troubleshooting of analytical products such as Gas Chromatographs, FTNIR, and water analyzers. Planning and performing service tasks in a timely and efficient manner to meet customer expectations. Preparing service reports and documentation to ensure clear communication and closure of activities. Supporting material and equipment coordination for effective service delivery. Promoting operational excellence by providing recommendations to improve service processes and customer satisfaction.

Our team dynamics:

You will join a

technically proficient, customer-focused, and collaborative

team, where you will be able to thrive and further enhance your technical skills.

Qualifications for the role:

Graduate in Diploma/B.E. (Electronics & Instrumentation Engineering)

from a reputed university.

5-8 years

of practical experience in

Analytical Instrumentation

including Gas Chromatographs, FTNIR, continuous gas analyzers, and water analyzers. Advanced problem-solving skills and a customer-first mindset. Proficient in

service documentation, planning

, and communication with both internal and external stakeholders. Ability to work efficiently or in coordination with cross-functional ABB teams. Fluent in

English

and capable of clear technical communication with customers.

More about us:

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.



We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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