Job Description

1. Customer Support & Relationship Management

o Provide technical support, guidance, and troubleshooting for marking and

coding machines.

o Build and maintain strong relationships with existing clients through regular

visits and communication.

o Identify and address customer pain points by recommending product

improvements or new solutions.

o Conduct training sessions for customers on product usage and maintenance.

2. Service & Maintenance

o Perform installation, commissioning, preventive maintenance, and servicing of

machines.

o Ensure timely resolution of customer complaints and service requests.

o Maintain customer records, service reports, and share insights with managers

for service enhancement.

o Plan and execute Annual Maintenance Contracts (AMC) and schedule

periodic maintenance visits.

3. Technical Expertise & Troubleshooting

o Diagnose and resolve machine issues efficiently, ensuring minimal downtime.

o Stay updated on industry trends, competitor activities, and technological

advancements.

o Maintain a high level of product knowledge to provide accurate technical

support.

4. Documentation & Reporting

o Prepare and submit detailed service reports, including findings,

recommendations, and resolutions.

o Maintain accurate logs of service activities and customer interactions.

o Provide market insights and competitor analysis reports to the management

team.

5. Travel & On-Site Support

o Willingness to travel as per company requirements for on-site service and

support.

o Coordinate with internal teams to ensure timely service delivery and spare

parts availability.

Skills & Competencies:

? Strong problem-solving and analytical skills.

? Good communication and interpersonal skills.

? Basic knowledge of computers, MS Office, and internet usage.

? Self-motivated team player with the ability to work independently.

? Multilingual skills preferred for better customer interaction.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

total work: 1 year (Preferred)
Work Location: In person