Job Description

Field Service Engineer - India (m/w/d) 1

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Functional area: Customer Service
Country: India
City: Pune
Company name: ISRA SURFACE VISION Gmbh
Date of posting: Jul 16, 2025

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.


Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.


Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Job Purpose:

To achieve operational Excellence in Service by improving the customer satisfaction with high end engineering service in Machine Vision Solutions Business.

:

To provide Technically comprehensive and continuous customer care To ensure realization of solutions at the clients premises as per process To provide Maintenance and system-checks up to "high-end-system-tuning" Regular service checkups of installed systems to pass unsolved cases/issues to the responsible point of contact Complete and submit reports after successful field execution. Actively seek customer feedback to drive customer satisfaction and deliver value to the customer Readiness to travel is a must

Experience and Educational requirements:

Diploma/Degree in Engineering (e.g. automation technology, electrical engineering, mechanical engineering, machine vision or computer science) Training in as a technician, mechatronics technician will be an advantage Experience in the area of service, ideally in the sectors of special machine construction (mechanically/electronically complex machines), plant construction and/or automation solutions

Personal attributes

Convincing with flexibility and resilience Result driven individual with an Independent working style High level of teamwork-orientation with Global team (remote working) Thriving on personal responsibility and being customer-oriented Willingness to travel across India and occasionally global Very good written and spoken English skills Very good IT skills, especially in MS Office applications

Country and city description:

India, Location can be flexible for a good candidate

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.