Job Description

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GCMSD Engineer Position Summary

GCMSD Engineer

with a minimum of

6 years of experience

working with

Gas Chromatography-Mass Spectrometry Detectors (GCMSD)

or related

gas-phase products, Pharma, food industries, or QC/R&D laboratory environments

. A strong background in

chemistry or related scientific discipline

is highly preferred.


The role is responsible for

supporting customers on-site

through installation, implementation, optimization, maintenance, and repair of Agilent and multi-vendor systems. The engineer will act as a trusted technical expert, ensuring maximum system performance and customer satisfaction while collaborating closely with internal teams.

Key Responsibilities

Install, implement, and optimize

hardware, software, networking, and configuration

for GCMSD systems at customer sites. Provide

diagnosis, troubleshooting, and resolution

of product performance issues. Deliver

maintenance, calibration, and repair services

, ensuring system reliability and uptime. Advise customers on

preventive maintenance, configurations, and best practices

to enhance system performance. Proactively identify and resolve potential equipment or software issues to minimize unplanned downtime. Deliver integrated solutions including

peripherals, communications, operating systems, and application software

(delivery only, not design). Serve as an

internal escalation point

for technical issues and collaborate with global

Support, Sales, Marketing, and R&D

teams. Provide

technical training, workshops, and knowledge-sharing

sessions for customers and internal field engineers. May conduct

on-site calibration

for large-volume customers. Maintain compliance with

customer/vendor credentialing requirements

, including certifications, health, and safety regulations. Preferred Competencies Deep understanding of

gas chromatography, mass spectrometry, and analytical workflows

. Familiarity with

third-party products and laboratory software solutions

. Experience managing

customer escalations

and delivering technical excellence in high-pressure situations. Strong collaboration skills to work cross-functionally with

global Agilent teams

.

Qualifications

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Qualifications & Requirements

Bachelor's or Master's degree

in Chemistry, Analytical Sciences, or a related technical field (preferred). Minimum

6 years of hands-on experience

in GCMSD systems, gas-phase instrumentation, or equivalent industries/laboratories. Strong technical expertise in

installation, troubleshooting, and maintenance

of scientific instrumentation. Proven ability to manage

multi-vendor systems

and complex product integrations. Excellent problem-solving, communication, and customer service skills. Ability to

train, mentor, and support

customers and colleagues on system operations. Willingness to travel frequently for on-site customer engagements. Compliance with customer credentialing and health/safety standards.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

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75% of the Time

Shift:

----------

Day

Duration:

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No End Date

Job Function:

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Services & Support