Investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; and performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; and recommending system improvements.
Keeps equipment kit operating ready by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; and calling for repairs.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintain customer confidence by keeping service information confidential
Provide site layout planning to the client for the new industry setup
Requisite Skills:
Hands-on experience in handling various tools and equipment for installation
Quick learner
Good Communication Skills
Ability to travel (75% traveling required at PAN India)
Ability to work under pressure
Desired Skills:
Mechanical Aptitude
Mechatronics
Problem Solving Skills
Customer Service Skills
Languages : Gujarati, Hindi, English
Able to speak and understand the local language, English is Plus