Job Description

We are looking for a skilled and motivated

Service Engineer

to install, maintain, and troubleshoot

Xerox multifunction printers (MFPs), copiers, and document solutions

. The ideal candidate will have hands-on experience with office automation equipment, excellent problem-solving skills, and a customer-focused attitude.

Key Responsibilities:

Install, configure, and commission

Xerox copiers, MFPs, and digital printing machines

at client sites. Perform preventive maintenance, routine servicing, and repair of Xerox and compatible machines. Diagnose hardware, software, and network issues related to printers/scanners/copiers. Manage firmware updates, connectivity setups (USB, LAN, Wi-Fi), and print driver installations. Provide on-site and remote technical support to customers and ensure quick turnaround time. Maintain detailed service reports and update job completion records in the CRM or service management system. Coordinate with the sales and logistics team for machine deliveries, installations, and consumable replacements. Ensure high customer satisfaction by delivering timely and quality service. Identify recurring issues and suggest improvements to enhance machine performance and reliability. Maintain stock of spare parts, toners, and consumables assigned for field service.

Required Skills & Qualifications:

Education:

Diploma / ITI / B.Tech in Electronics, Electrical, or Computer Engineering.

Experience:

1-3 years of experience servicing

Xerox, Canon, Kyocera, Ricoh, or similar MFP brands

(freshers with strong technical aptitude may be considered).

Technical Skills:

Knowledge of copier mechanics, scanning units, and image processing systems. Understanding of printer networking and driver installations (TCP/IP, SMB, print queues). Ability to interpret service manuals, circuit diagrams, and fault codes.

Soft Skills:

Strong communication, customer handling, and time management skills.

Tools:

Familiar with service diagnostic tools and Xerox Service Software (if applicable).

License:

A two-wheeler driving license preferred for field visits.

Benefits:

Competitive salary with performance-based incentives. Field travel allowance. Training on Xerox machines and digital print technologies. Career growth opportunities within the service department.

Employment Type:

Full-Time

Salary Range:

?15,000 - ?45,000 per month (based on experience and skill level)

Would you like me to tailor this JD for

field service engineers (who travel to client sites)

or

in-house service center engineers

(who repair machines at your workshop)? I can adjust tone and responsibilities accordingly.

Job Type: Full-time

Pay: ?200,000.00 - ?500,000.00 per year

Experience:

total work: 2 years (Preferred) Sales: 1 year (Preferred)
Language:

English (Preferred)
Willingness to travel:

50% (Required)
Work Location: In person