Job Description

Job Title Field Service Engineer - CT



Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for

The Primary role of an Assistant Manager is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
• Installation and Implementation of the respective system would be the prime responsibility of the Assistant manager.
• The FSE would also provide Demonstration Support for the system in the region
• The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would implement FCO

Selling:

• As an FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job's purview

• The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE

Customer Satisfaction

• FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate

You are a part of Philips India which is rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X-rays, cardiovascular system, nuclear medicine, PET-CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 5 regions - North, East, West, Deccan and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape

To succeed in this role, you'll need a customer-first attitude and the following

• BE with 3+ years of Relevant work Experience in CT (Computed Tomography) Modality
• Experience in Service, Maintenance and installation of Medical Imaging Devices like (CTI, MRI , X-Ray , C-Arm , Ultrasound , Patient Monitors , Critical Care units
• Excellent interpersonal & Technical skills
• Ability to work with Stakeholders - both internal & External

In return, we offer you

• A rewarding career in Philips with attractive package.
• Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
• Attractive collective health insurance package
• Opportunity to buy Philips shares and products with discount

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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